Last updated: February 22nd, 2021
Thank you for buying at MilSales.
If, for any reason, You are not completely satisfied with a purchase. We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the intention to provide customers highest level of customer satisfaction.
The following terms are applicable for any products or services that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to MilSales, 30 Albert Street, Kilmore, VIC 3764.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to services offered on the Website.
Website refers to MilSales, accessible from https://milsales.com.au/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 30 days of payment without giving any reason for doing so.
The deadline for cancelling an Order is 30 days from the date on which You received the Goods (physical products) or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
The deadline for cancelling a service-based Order is 30 days from the date on which either a full or partial payment was made.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
· By email: [email protected]
We will reimburse, You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Refund
If you have a major problem with a service or a minor problem that can't be fixed within a reasonable time you have the right to cancel a service contract, when it is:
Provided with an unacceptable level of care and skill.
Unfit for the purpose you asked for,
Not delivered within a reasonable time when there is no agreed end date.
MilSales will give any refunds in the same form as your original payment.
You can also ask for compensation for damages or loss caused by the problem and will be considered at our discretion.
Services you can’t cancel
You must pay for services you’ve received under a service contract that worked as expected.
You can’t cancel a service contract or get a refund if the problem was outside the control of MilSales or if you:
Changed your mind after the product delivered is partly or fully functional, insisted on having a service provided in a particular way, that is against MilSale’s terms of services e.g. explicit pornographic content or Failed to clearly explain your needs to MilSales
Cancelling your service
If you have a problem with a service, take the following steps:
Contact MilSales verbally or in writing to explain the problem. If the MilSales cannot fix the service in a reasonable time, state that you want to cancel the service contract. If relevant, also ask MilSales to compensate you for any damages or losses caused by the problem. If you’ve paid for the service and it has already started or been delivered, negotiate a refund to cover the services that failed and any advance payments. Show proof of purchase with a receipt or bank statement.
Cancelling bundled products & services
MilSales often sell related goods and services together as a package. Sometimes a problem develops with one part of the package — the product or service.
If you return goods due to a major problem, you have the right to cancel any service contracts they were provided with. If you cancel a contract for unsatisfactory services, you must return any goods connected with the service—even if there is no problem with the goods. If you have paid any money for the goods, MilSales must give you a refund.
It is your responsibility to return the goods, unless this would involve a significant cost. In such cases the business is responsible for collecting the goods.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Termination of the Contract
If the buyer does not give any updates or tasks within 60 Business Days without notice to the first party, this Contract will be forfeited, and no refunds will be issued.
If you have any questions about our Returns and Refunds Policy, please contact us:By email: [email protected]